This California Consumer Privacy Act Notice (“CCPA Notice”) explains how remot3.it, Inc. (“remot3.it,” “we,” “us,” or “our”) collects, uses, and discloses personal information of California residents in compliance with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (“CCPA/CPRA”). This CCPA Notice supplements our general Privacy Policy.

Incorporation by Reference

This notice incorporates by reference our Legal Definitions and Terms document.

Your Privacy Rights

Under the CCPA/CPRA, California residents have the right to:

• Know what categories and specific pieces of personal information we collect
• Request deletion of personal information, with certain exceptions
• Correct inaccurate personal information
• Opt-out of the sale or sharing of personal information
• Limit the use of sensitive personal information (if applicable)
• Not receive discriminatory treatment for exercising your CCPA rights

We do not sell or share your personal information as defined under CCPA/CPRA.

Categories of Personal Information Collected

We collect the following categories of personal information:

• Identifiers (e.g., real name, postal address, IP address, email address)
• Personal Information under Cal. Civ. Code § 1798.80(e)
• Internet or other electronic network activity (e.g., interactions with our website)
• Geolocation data (estimated physical location of Devices or Accounts)

We collect this information directly from you and through automated technologies like cookies and server logs.

Sources of Personal Information

We collect personal information from the following sources:

• Directly from you when you register, contact support, or use our services
• Your devices when connecting through our network
• Automatically through cookies, server logs, and analytics tools
• Third-party payment processors during subscription transactions
• Public sources when necessary for security verifcation

Purposes for Collection and Use

We use your personal information for the following business purposes:

• Account creation and service provisioning (12 month retention)
• Payment processing (7 years for tax compliance)
• Customer service and support (3 years)
• Security, fraud prevention, and legal compliance (2 years)
• Marketing our products and services - you may opt out (until consent withdrawn)
• Product development and analytics (12 months for usage data)

We may retain your personal information as long as necessary for these purposes, in accordance with our data retention policy.

Disclosure of Personal Information

We disclose personal information to the following categories of third parties:

• Technology service providers (cloud hosting, analytics, monitoring)
• Payment processors and financial institutions
• Customer support platforms
• Marketing and communications services
• Legal and professional advisors
• Government entities when legally required
• Potential buyers in corporate transactions (merger, acquisition)

We do not sell personal information to data brokers or advertising networks.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

Detailed Retention Periods

We retain different categories of personal information for specific periods:

• Account credentials and profile data: duration of service relationship plus 90 days
• Payment and billing information: 7 years to comply with tax and accounting requirements
• Customer service communications: 3 years for quality assurance and dispute resolution
• Device and connection logs: 12 months for security and performance optimization
• Marketing communication data: until you withdraw consent plus 30 days for processing
• Legal compliance data: as required by applicable law, typically 7 years

Exercising Your Rights

You may submit a verifiable request to:

• Access your personal information
• Delete your personal information
• Correct inaccurate information

To exercise these rights:

• Email: legal@remote.it (preferred method)
• Postal mail: remot3.it, Inc., 1309 Ross Street, Suite A, Petaluma, CA 94954 USA
• Marketing opt-out: Use unsubscribe links in emails or contact privacy@remote.it

Processing timeframes:

• Initial response: within 10 business days of receipt
• Complete response: within 30 days (may extend additional 30 days for complex requests)
• Identity verification may be required for security purposes

Verifying Your Request

We require sufficient information to verify your identity. This may include information associated with your remot3.it account or documentation for verification. We will only use the data you provide to verify your request.

Shine the Light

California residents may request information about the categories of personal information we share with third parties for direct marketing. remot3.it does not share data with third parties for their own direct marketing purposes.

Changes to this Notice

We review this notice annually and update it as needed. If material changes are made, we will update the effective date and notify users via our website.

Contact Us

For questions or to exercise your rights:

• Email: legal@remote.it
• Mail: remot3.it, Inc., 1309 Ross Street, Suite A, Petaluma, CA 94954 USA

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