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Learn how Zabatt remotely monitors and controls thousands of power generators and automated transfer switches to ensure reliable 24/7 backup power to their critical infrastructure cusrtomers.
Zabatt Power Systems sells and services backup power equipment to homeowners, businesses, and industries across Florida and its 7 neighboring states regularly impacted by heavy storms. Its customers include public institutions, train stations, hospitals, schools, warehouses, data centers, and other essential applications that cannot afford power outages and need reliable service 24/7/365.
Since Zabatt has only a team of 70 technicians to service its 8000+ generators under contract, a solution relying solely on field support was not an option. The company needed a way to connect to each generator via cellular networks and satellite communication regardless of its location, be able to read its vitals, and securely take over its configuration and operation. Remote.It had the solution. Traditionally, cellular and satellite networked devices are complicated to reach because they do not have static IP addresses and are multi-NAT and CGNAT environments.
The Remote.It technology turned the Zabatt power equipment into a Virtual Private Network, eliminating open IP addresses or ports for hackers to detect or attack when scanning for connected devices.
To do this, Remote.It is installed at the customer site on a Raspberry Pi. Remote.It uses the Raspberry Pi as a jumpbox to communicate to all the power generators within the customer network. The service team members then can access each generator individually using the Remote.It desktop application.
Depending on their level of user access, service teams could perform the following tasks remotely:
Zabatt sells new and used standby, mobile, diesel, and gas generators with residential, enterprise, and industrial grades, enclosures, fuel tanks, transfer switches, fire-rated equipment, and more. The company also services over 8000 generators under contract, from start-ups and load tests to regulatory compliance and remote monitoring